SANDSIV is a brand new companion within the community of the i-CEM initiative

The cooperation between the 2 customer-oriented firms will deliver the VoC (Voice of Buyer) know-how of SANDSIV to Germany to create added worth for I-CEM companion firms.

ZURICH, Switzerland (January 17, 2023)SANDSIV, the worldwide chief in enterprise options for CXM (Buyer Expertise Administration) and VoC (Voice of the Buyer), at the moment introduced a strategic partnership with i-CEM, the Institute for Buyer Expertise Administration, from Hamburg. SANDSIV and i-CEM will mix experience, trade information and years of success to deliver their daring visions of buyer expertise to life.

SANDSIV is a new partner in the network of the i-CEM initiative

SANDSIV is a brand new companion within the community of the i-CEM initiative

i-CEM and SANDSIV, each pushed by buyer pleasure and innovation, share a standard aim of enabling firms to create distinctive omnichannel experiences. The i-CEM is an expert group that mixes revolutionary applied sciences and know-how to information German firms by way of the CX transformation and generate new levers for development and competitiveness. SANDSIV, alternatively, with its business-ready sandsiv+ platform, is a know-how chief and pioneer within the trade with quite a few international awards, the newest of which acknowledged the Swiss firm, as the primary Voice of the Buyer resolution supplier in Europe in 2022 in response to Frost & Sullivan.

SANDSIV joins the I-CEM community reinforcing its place within the German market – the place it has been current for greater than 10 years with success tales within the telecommunications, monetary providers and retail sectors – and with a willingness to establish rising areas and develop revolutionary options accordingly.

Rainer Kolm, proprietor of the Institute for Buyer Expertise Administration (i-CEM), is happy to welcome SANDSIV as a brand new firm in his community. He declares:

“I’m very excited to be working with SANDSIV so as to add worth to our companions within the DACH area. I’m assured that our community will profit from this partnership and I’m proud to have on board a world participant like SANDSIV, who’s a pioneer within the CX area and presents a singular software program resolution.”

SANDSIV may be very attentive to the wants of its clients and companions within the DACH area and their demand for state-of-the-art options. As a way to meet these necessities, SANDSIV is dedicated to providing the best potential degree of safety by way of its info safety and information safety portfolio. As well as, the trendy structure of sandsiv+ and the versatile and scalable deployment guarantee the best high quality and effectivity for each companions and end-users.

Frank R. Warnsing, Head of Gross sales, Strategic Alliances & Co-Founder at SANDSIV, can also be trying ahead to the upcoming collaboration:

“We’re thrilled to begin a collaboration with I-CEM, such a heavy hitter and innovator within the DACH area the place SANDSIV was born and has been rising for years so as to deliver its worldwide expertise and serve the particular wants of this area.

Final however not least, there are fascinating cooperation alternatives with different community companions who can entry our experience and are on the lookout for skilled know-how suppliers within the discipline of clever automation within the Buyer Expertise.”

To study extra about SANDSIV and its award-winning, extremely safe VoC options for medium and enormous firms with advanced enterprise wants who need to develop and enhance buyer satisfaction, go to

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About I-CEM
The Institute for Buyer Expertise Administration is a community of specialists and know-how suppliers within the discipline of revolutionary buyer relationship administration. They convey analysis, know-how and consulting collectively for his or her companions so as to develop new, future-oriented options tailor-made to your wants.

SANDSIV is a Swiss software program supplier situated in Technopark Zurich, Switzerland’s essential know-how hub. Listed as a number one VOC vendor in Gartner’s latest VOC Market report, SANDSIV has constructed its fame in delivering its state-of-the-art Voice of the Buyer enterprise options “sandsiv+” to superior CX groups at main organizations all through EMEA, together with main firms within the telco, monetary providers, utilities, retail, and transportation sectors.

About sandsiv+
sandsiv+ captures, analyses, integrates, improves, and measures the shopper expertise. Launched in 2014, the next-generation CX resolution harmonizes information from any direct or oblique channel and generates inferred information utilizing synthetic intelligence. Its analytical options are constructed on superior AI applied sciences together with Pure Language Processing (NLP) and Deep Machine Studying, offering for the more and more unsupervised manufacturing of quicker and extra correct actionable insights, and permitting organizations to behave responsively and plan correctly. The answer helps advanced integration, customization, and configuration.

Silvia Bellò
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